Description
In order to be considered for this role, after clicking "Apply Now" above and being redirected, you must fully complete the application process on the follow-up screen.
U.S. Soccer Overview
The U.S. Soccer Federation exists in service to soccer. Our aim is to ignite a national passion for the game. Because we believe that soccer is more than a sport; it is a force for good.
We understand the importance and the power of teamwork, on and off the pitch. That’s why we work closely with our Federation partners and members, to inspire, support and guide every level of the game: from the grassroots to the National Teams. We want to bring soccer into every home and every community, right across America. Because we believe that soccer can transform lives like no other sport. Soccer can represent the best of US.
U.S. Soccer is in a period of significant growth, with ambitions plans for US soccer in the near and far future. We are therefore looking for dynamic servant-leaders to join us on this journey: in service to soccer. Applicants must be able to demonstrate visionary leadership, analytical decision-making, professional flexibility and an empathic management style that builds bold teams and delivers globally significant results.
Soccer Forward Overview
Soccer Forward, U.S. Soccer’s 2026 FIFA Men’s World Cup legacy initiative, is dedicated to improving lives and strengthening communities through the most accessible sport in America. Soccer Forward will be partner focused and driven and staff will engage with key stakeholders in the world of soccer, such as FIFA, Concacaf, NWSL, and MLS, as well as with U.S. Soccer member organizations.
The Soccer Forward team will create innovative and thoughtful strategies on how Soccer Forward can contribute to U.S. Soccer’s sponsors, media partners and donors. The team will organize, engage, manage and develop relationships with key community and charitable partners, particularly at a national and global level.
Position Description
The Research Manager will contribute to the research and education implementation for the Kang Women’s Institute, ensuring that the female lens is at the heart of everything we do. The primary focus of the role will be to lead on the development of a female-focused ecosystem where all players can reach their full potential.
This role aligns with the WNT strategy while integrating an interdisciplinary approach. This role will support and uphold the U.S. Way and serve the entire ecosystem.
Primary Responsibilities
- Support Sr Director of Research in supporting specifically at WYNT and Club level to screen, track and collect female health and performance data according to established best practices, identifying and supporting their individualized needs.
- Deliver education on topics related to female health across the female lifecycle but with a specific focus on the developing player.
- Identify opportunities to reinforce education outside of formal settings. Collaborate with the Education/Content team to increase engagement and capture feedback.
- Provide generalized female physiology support across other facets of performance e.g. recovery, travel, sleep etc.
- Ensure policies and processes are compliant with female athlete health standards.
- Drive a culture of innovation across the environment, ensuring that female-specific considerations are embedded throughout.
- Collaborate with other research and performance teams to identify and address systemic biases, gaps in resources, ecosystem needs, and innovation opportunities.
- Undertake a progressive and ongoing personal and professional developmental process, attending and participating in internal CPD sessions and external sessions.
- Execute additional departmental and team tasks as requested by leadership.
- Full-time in-person attendance and participation is expected during U23 women’s camps throughout the year.
- In-person attendance to trainings and relevant event within U.S. Club environments and Women’s Academy.
Requirements
Minimum Qualifications
- Knowledge of and/or experience in working with female players/athletes or with female teams.
- Educational Background: Degree in Sports Science or a related field, with a minimum of a Master's Degree in athletic health, physiology or performance related disciplines.
- Facilitation Skills: Ability to deliver engaging educational sessions with practical solutions and actionable takeaways.
- Communication Skills: Excellent written and verbal communication, with the ability to adapt to the needs of diverse stakeholders; instill confidence as subject matter expert.
- Attention to Detail: Strong focus on accuracy and thoroughness in work.
- Process-Oriented: Demonstrates strong organizational skills and the ability to follow and improve processes effectively.
- Ability to quickly establish key stakeholders’ trust, especially as it relates to sharing sensitive/personal information.
- General knowledge of soccer.
- Capable of working in fast-paced and demanding environments.
- Must be able to connect “micro” details to the “macro” vision and mission.
- Proficient experience with Microsoft Suite (Word, PowerPoint, Excel, and Outlook).
- Passion for advancing female sport.
- Desire to learn and innovate.
Desired Qualifications
- Experience in tracking, interpreting and acting on female physiological athlete data.
- Regulation: Basic understanding of policy, governance and processes.
- Successful track record of leading and influencing in the sporting environment.
- Experience working with and supporting the development of players under the age of 23.
Soccer Forward offers a comprehensive compensation package, casual work environment, an inclusive culture, and an atmosphere for professional development.
Soccer Forward is an equal opportunity employer that is committed to diversity, equity, and inclusion, and prohibits discrimination and harassment of any kind on the basis of race, color, sex, religion, national origin, citizenship, pregnancy, sexual orientation, gender identity, age, disability, genetic information, military status, political belief, or any other characteristic protected under the law. This policy applies to all our employment practices within our organization. We strongly encourage women, people of color, LGBTQIA, veterans, parents, and persons with disabilities to apply.
Related Jobs
Senior CRM Marketing Manager
United States Soccer Federation
Atlanta · GA
Coach
Manager
In order to be considered for this role, after clicking "Apply Now" above and being redirected, you must fully complete the application process on the follow-up screen.
U.S. Soccer Overview
The U.S. Soccer Federation exists in service to soccer. Our aim is to ignite a national passion for the game. Because we believe that soccer is more than a sport; it is a force for good.
We understand the importance and the power of teamwork, on and off the pitch. That is why we work closely with our Federation partners and members, to inspire, support and guide every level of the game: from the grassroots to the National Teams. We want to bring soccer into every home and every community, right across America. Because we believe that soccer can transform lives like no other sport. Soccer can represent the best of U.S.
U.S. Soccer is in a period of significant growth, with ambitious plans for U.S. Soccer in the near and far future. We are, therefore, looking for dynamic servant leaders to join us on this journey: in service to soccer. Applicants must be able to demonstrate visionary leadership, analytical decision-making, professional flexibility, and an empathic management style that builds bold teams and delivers globally significant results.
Position Description
U.S. Soccer is seeking a data and result-driven Senior CRM Marketing Manager who will oversee the design and execution of data-driven, personalized marketing campaigns that deepen engagement, drive retention, and grow the federation’s audience. Operating at the intersection of technology, marketing, and revenue, the Senior CRM Marketing Manager will set the strategic direction for CRM marketing initiatives, ensure alignment across departments, and drive measurable business outcomes through advanced segmentation, marketing automation, and performance analytics.
As Senior CRM Marketing Manager, you will be experienced in leading audience development and segmentation, working with marketing automation tools, understanding data workflows, and can execute personalized campaigns across email, SMS, push notifications, and digital ads.
As a strategic leader and executional expert, the Senior CRM Marketing Manager will set best practices, establish measurement frameworks, and manage cross-functional collaboration to ensure that U.S. Soccer’s data-driven marketing efforts are maximized. This role will play a key part in revenue growth by leveraging CRM to support ticket sales, membership programs, sponsorship activations, and content monetization.
You will manage the Manager, Lifecycle Marketing, leading understanding our audience needs, behaviors and preferences and using this knowledge to create personalized and impactful marketing efforts that drive results. You’ll also work closely with other Federation teams across Commercial, Advancement, Referring and Coaching with strategic ownership of the CRM marketing roadmap and lifecycle architecture.
This mid-level position is perfect for someone who is a marketing expert, specializing in CRM and marketing technology including Braze and who is looking to take the next step in their career. The ideal candidate can parse technical solutions into tasks quickly, detail-orientated, and brings process management skills to complicated project.
Primary Responsibilities
Strategic Leadership & Best Practices
- Define and own the long-term CRM marketing roadmap, ensuring alignment with organization priorities across the Federation including audience development, fan engagement, revenue and brand growth.
- Lead, establish and implement CRM marketing best practices across the organization, ensuring data-driven decision-making.
- Act as the central air traffic controller for CRM marketing efforts, balancing multiple priorities across ticketing, membership, sponsorship, and fan engagement.
- Serve as the go-to expert for marketing automation, leading internal education on CRM marketing capabilities and optimization.
- Lead, develop and refine measurement frameworks, ensuring campaigns align with key business objectives and drive revenue growth.
- Collaborate with senior leadership across marketing, sales, partnerships, and analytics to align CRM marketing efforts with organizational goals. Partner with Data, Technology and Marketing leadership to enhance data infrastructure and campaign personalization capabilities.
- Mentor and support Manager, Lifecycle Communications, fostering a data-drive culture and operational excellence.
Audience Segmentation & Data Management
- Own and evolve the federation’s audience segmentation strategy, ensuring personalization scales effectively across all channels.
- Build and maintain audience segments for personalized fan engagement, leveraging first-party, second-party, and third-party data.
- Lead and manage audience targeting, integrating behavioral, transactional, and engagement data to tailor outreach across CRM, CDP, and digital marketing platforms.
- Define and execute dynamic audience rules for automated lifecycle campaigns.
- Partner with analytics and data engineering teams to influence how fan data is collected, unified, and activated across CRM and digital ecosystem.
- Work closely with the data analytics team to refine segmentation strategies based on campaign performance and fan behavior.
- Ensure data cleanliness and compliance with CCPA, and other data privacy regulations.
Campaign Strategy, Execution & Automation
- Oversee campaign strategy and ensure execution excellence by guiding the Lifecycle Marketing team and cross-functional partner.
- Define CRM contact strategy and oversee orchestration of multi-channel campaigns to ensure alignment, efficiency, and fan-centric engagement.
- Build and execute highly personalized, multi-channel campaigns (email, SMS, push notifications, paid media audience targeting) to drive fan engagement and business growth.
- Create automated workflows for fan onboarding, retention, and win-back campaigns.
- Conduct A/B testing to optimize subject lines, content, and audience targeting.
- Monitor and troubleshoot campaign performance, adjusting strategies in real-time.
- Manage CRM calendars to ensure timely delivery of campaigns supporting ticket sales, events, content engagement, and sponsor activations.
Operational & Technical Execution
- Oversee and optimize the performance of key marketing technology platforms, ensuring integrations and automations support scalable fan engagement.
- Ensure operational excellence and governance in CRM marketing execution including across marketing technology platforms, including CRM, Customer Data Platforms (CDP), Mobile Measurement Platforms (MMP), and marketing automation tools to enhance fan engagement.
- Own day-to-day execution within CRM platforms (Salesforce Marketing Cloud, Braze, or similar).
- Lead the execution of marketing email campaigns including ensuring compelling copy including editing, proofing, stakeholder approvals, and final deployment.
- Configure and update campaign templates, customer journeys, and automation triggers.
- Coordinate with IT and data teams to enhance CRM integrations and resolve technical issues.
- Oversee UTM tracking, tagging, and attribution for performance analysis.
Measurement, Reporting & Optimization
- Lead on best-in-class and data driven measurement approach for CRM channels including email, push and SMS, feeding into a multi-channel and multi-touch attribution modelling, and showing performance in engagement, revenue and ROI.
- Define and own CRM marketing KPIs and measurement frameworks that link engagement to business outcomes such as ticket sales, membership growth, sponsorship value and other business priorities.
- Optimized based on performance, reacting and responding to data in real-time and depending on the needs of the business.
- Track and report on CRM campaign performance, providing insights on key metrics (open rates, CTR, conversion rates, etc.).
- Identify trends in fan engagement and recommend data-driven optimizations.
- Present findings and recommendations to stakeholders, ensuring CRM efforts align with broader marketing objectives.
Requirements
Minimum Qualifications
- 7–10 years of progressive experience in CRM, lifecycle marketing, or marketing automation
- Proven experience leading CRM strategy and cross-functional execution across marketing, data, and technology teams
- Expertise in CRM tools (Braze, Salesforce Marketing Cloud, Adobe Campaign, or similar)
- Strong leadership skills to influence cross-functional teams and manage competing priorities
- Strong understanding of audience segmentation, personalization, and data-driven marketing
- Experience in multi-channel marketing, including email, SMS, and push notifications
- Analytical mindset with the ability to interpret campaign performance and optimize accordingly
- Knowledge of data privacy regulations (CCPA) and compliance best practices
- Strong attention to detail and ability to manage multiple campaigns simultaneously
- SQL proficiency for audience querying and reporting
- Familiarity with paid media platforms and CRM-to-advertising integrations
- Experience with A/B testing methodologies and lifecycle marketing strategies
- Experience with digital attribution, conversion tracking, and marketing analytics platforms (Google Analytics, Adobe Analytics, Tableau)
- Team-first attitude and excellent interpersonal skills
- Proven ability to communicate effectively with technical and non-technical stakeholders
- Excellent written and verbal communication skills
- Exceptional time management skills
- Capable of working in fast-paced and demanding environments
- Must be able to connect “micro” details to the “macro” vision and mission
- Proficient experience with Microsoft Suite (Word, PowerPoint, Excel, and Outlook)
- Able and willing to work non-traditional hours including evenings and weekends as needed (USMNT and USWNT match days)
Desired Qualifications
- Bachelor's degree
- Passion for soccer and a solid understanding of the soccer landscape in the United States
U.S. Soccer offers a comprehensive compensation package, casual work environment, an inclusive culture, and an atmosphere for professional development.
U.S. Soccer is an equal opportunity employer that is committed to diversity, equity, and inclusion, and prohibits discrimination and harassment of any kind on the basis of race, color, sex, religion, national origin, citizenship, pregnancy, sexual orientation, gender identity, age, disability, genetic information, military status, political belief, or any other characteristic protected under the law. This policy applies to all our employment practices within our organization. We strongly encourage women, people of color, LGBTQIA, veterans, parents, and persons with disabilities to apply.
Case Administrator, Safeguarding
United States Soccer Federation
Atlanta · GA
Administrator
Manager
In order to be considered for this role, after clicking "Apply Now" above and being redirected, you must fully complete the application process on the follow-up screen.
U.S. Soccer Overview
The U.S. Soccer Federation exists in service to soccer. Our aim is to ignite a national passion for the game. Because we believe that soccer is more than a sport; it is a force for good.
We understand the importance and the power of teamwork, on and off the pitch. That is why we work closely with our Federation partners and members, to inspire, support and guide every level of the game: from the grassroots to the National Teams. We want to bring soccer into every home and every community, right across America. Because we believe that soccer can transform lives like no other sport. Soccer can represent the best of U.S.
U.S. Soccer is in a period of significant growth, with ambitious plans for U.S. Soccer in the near and far future. We are, therefore, looking for dynamic servant leaders to join us on this journey: in service to soccer. Applicants must be able to demonstrate visionary leadership, analytical decision-making, professional flexibility, and an empathic management style that builds bold teams and delivers globally significant results.
Position Description
U.S. Soccer is dedicated to safeguarding through creating a safe, respectful, and inclusive environment for everyone involved in the game—especially players, coaches, referees, and volunteers. We work proactively to keep individuals with harmful intentions out of the soccer community through programs like Safe Soccer Clearance. We promote awareness and healthy behaviors across the sport to build a culture of well-being and safety. If harm or abuse occurs, we work to ensure it is identified, reported, and addressed quickly, appropriately, and with care for the survivor. Our goal is to maintain a system of policies, practices, and values that protect all participants—especially children and vulnerable individuals—from harm and abuse.
We are looking for a compassionate, detail-oriented, self-starter to join the small team of reporting and response professionals in our Safeguarding group as Case Administrator. The team processes a high volume of safeguarding-related reports each year, oftentimes directing reports to the U.S. Center for SafeSport, one of U.S. Soccer’s organization members, and/or law enforcement. The team also assists the organization with the administration of its Safe Soccer Clearance program by helping individuals appeal adverse participation or membership decisions made as a result of flags on their background screening.
The Case Administrator plays a vital role in addressing complex and often emotionally challenging issues. The ideal candidate will bring not only a strong sense of purpose and commitment to the work, but also emotional intelligence, empathy, and resilience. Comfort with sensitive subject matter and the ability to engage thoughtfully and respectfully with diverse perspectives are essential for success in this role.
This is position reports to our Manager, Safeguarding Administration and is based in our Fayetteville, GA office. Currently, our Fayetteville, GA office offers a hybrid works schedule, with employees reporting to the office in person on Tuesday, Wednesday
and Thursday of each week.
Primary Responsibilities
Background Screening Appeal Administration
- Identify flagged screening reports and prepare them for review by an independent review panel
- Identify screening reports that must be reported to the Center for SafeSport and/or law enforcement, and ensure that the organization’s mandatory reporting obligations are fulfilled
- In consultation with the Manager, Safeguarding Administration and the SVP of Compliance & Safeguarding, communicate with U.S. Soccer’s background screening vendor on questions involving the organization’s flag matrix
- Compile information from appellants to present to independent appeals panels, and coordinate the scheduling of live hearings
- Educate appellants and organization members on the appeals process
- Develop and maintain electronic case records
SafeSport Report Processing
- Review reports received through U.S. Soccer’s reporting mechanisms
- Refer reports to the U.S. Center for SafeSport, relevant organization members, and/or law enforcement where necessary and appropriate
- Support organization members in navigating their reporting requirements and educate organization members on their response and resolution options
- Respond to the Center for SafeSport’s information requests and communicate the Center for SafeSport’s notices and decisions to U.S. Soccer members
- Update and maintain U.S. Soccer’s risk management list and the U.S. Soccer Learning Center’s disciplinary list
- Develop and maintain electronic case records
U.S. Soccer recognizes that this role involves abuse reporting and that this is topic is upsetting and emotionally demanding. We are committed to supporting our Safeguarding team’s well-being. We foster a culture of openness and care, encouraging employees to speak up when they need support.
Requirements
Minimum Qualifications
- Bachelor’s degree from an accredited college or university is preferred, but commensurate experience will be considered. A degree in a human services-related field is preferred, but not required
- 3-5 years of experience with case management (e.g. child and family services, insurance claims, protective services, social services, non-clinical case management) is a plus
- Experience with safeguarding preferred, but not required
- Demonstrated ability to communicate with empathy, compassion, and emotional intelligence across a diverse range of individuals and stakeholders
- Proven ability to navigate sensitive situations with tact, active listening, and thoughtful response
- Ability to stay focused, juggle multiple things at once, and know what to prioritize
- Displays a service-oriented mentality, with the ability to get things done on time, and respond to stakeholders’ needs with a sense of urgency
- Ability to work independently but collaboratively with other members of the Safeguarding team
- Ability to maintain confidentiality of sensitive information
- Strong interpersonal skills, a positive attitude and the ability to communicate clearly and concisely both verbally and in writing
- General knowledge of soccer
- Capable of working in fast-paced and demanding environments
- Must be able to connect “micro” details to the “macro” vision and mission
- Highly proficient with the Microsoft Office suite
- Experience working with case management software preferred
U.S. Soccer offers a comprehensive compensation package, casual work environment, an inclusive culture, and an atmosphere for professional development.
U.S. Soccer is an equal opportunity employer that is committed to diversity, equity, and inclusion, and prohibits discrimination and harassment of any kind on the basis of race, color, sex, religion, national origin, citizenship, pregnancy, sexual orientation, gender identity, age, disability, genetic information, military status, political belief, or any other characteristic protected under the law. This policy applies to all our employment practices within our organization. We strongly encourage women, people of color, LGBTQIA, veterans, parents, and persons with disabilities to apply.
Facility Operations Lead - NTC
United States Soccer Federation
Atlanta · GA
Technology/IT
Manager
In order to be considered for this role, after clicking "Apply Now" above and being redirected, you must fully complete the application process on the follow-up screen.
U.S. Soccer Overview
The U.S. Soccer Federation exists in service to soccer. Our aim is to ignite a national passion for the game. Because we believe that soccer is more than a sport; it is a force for good.
We understand the importance and the power of teamwork, on and off the pitch. That is why we work closely with our Federation partners and members, to inspire, support and guide every level of the game: from the grassroots to the National Teams. We want to bring soccer into every home and every community, right across America. Because we believe that soccer can transform lives like no other sport. Soccer can represent the best of U.S.
U.S. Soccer is in a period of significant growth, with ambitious plans for U.S. Soccer in the near and far future. We are, therefore, looking for dynamic servant leaders to join us on this journey: in service to soccer. Applicants must be able to demonstrate visionary leadership, analytical decision-making, professional flexibility, and an empathic management style that builds bold teams and delivers globally significant results.
Position Description
The Facility Operation Lead is responsible for the daily operations, upkeep, and reliability of the National Training Center’s support services. Reporting to the Facility Manager, this role is a hands-on working position which provides operational oversight of all activities in support of NTC daily operations including housekeeping and event set up.
Primary Responsibilities
Facility Operations
- Oversee daily facility support service operations, including housekeeping, support equipment serviceability, and life safety systems.
- Conduct inspections and ensure compliance with safety regulations, and organizational standards for appearance and serviceability.
- Coordinate and provide operational oversight to contractors and vendors providing facility support services.
Event Support
- Provide facility operations support during events, including moving equipment, set-up, breakdown, and coordination with the Hospitality and Events teams.
- Ensure facility services are prepared to support training camps, matches, conferences, and major events.
- Respond promptly to operational issues during events to maintain safety and service standards.
Risk & Safety
- Ensure emergency preparedness systems and protocols are functional and tested.
- Promote and enforce a safe working environment for staff, contractors, and visitors.
People Leadership
- Provide facility support services oversight and direction to contractors and support staff
- Support a team-oriented, service-first culture aligned with U.S. Soccer’s principles and values.
Requirements
Attendance
- In Person
- 40 Hours per week
- Monday- Friday -- occasional evenings, weekends, holidays
- 8:00 am – 5:00 pm
Minimum Qualifications
- 1–3 years of facility operations, customer service, or administrative experience in a sports facility, university, large commercial facility, or other multi-use venue.
- Experience working with contractors in support service operations.
- Familiarity with facility management software and work order systems.
- Strong communication, organizational, and problem-solving skills.
- Ability to work flexible hours, including evenings, weekends, and holidays.
- Excellent organizational skills and attention to detail.
- Ability to manage multiple priorities and maintain composure in a fast-paced environment.
- Demonstrated reliability, discretion, and professionalism.
- Must be able to connect “micro” details to the “macro” vision and mission.
- Proficient experience with Microsoft Suite (Word, PowerPoint, Excel, and Outlook).
- Ability to lift 50 pounds and perform basic manual labor tasks.
Desired Qualifications
- Prior experience in a sports or entertainment venue.
- Certification such as CPR, AED, CFM or equivalent.
- Experience supporting events or facilities operations.
- Multilingual skills (Spanish preferred).
- Passion for soccer.
U.S. Soccer offers a comprehensive compensation package, casual work environment, an inclusive culture, and an atmosphere for professional development.
U.S. Soccer is an equal opportunity employer that is committed to diversity, equity, and inclusion, and prohibits discrimination and harassment of any kind on the basis of race, color, sex, religion, national origin, citizenship, pregnancy, sexual orientation, gender identity, age, disability, genetic information, military status, political belief, or any other characteristic protected under the law. This policy applies to all our employment practices within our organization. We strongly encourage women, people of color, LGBTQIA, veterans, parents, and persons with disabilities to apply.
